Information We Collect
This Privacy Policy applies to information collected through our website, email communications, phone conversations, and any online or paper forms you voluntarily submit. Depending on how you interact with us, we may collect personal information such as:
- Name
- Mailing address
- Email address
- Phone number(s)
- Information related to your service requests or needs
- Comments, feedback, or opinions regarding our company and services
We only collect information that you voluntarily provide to us.
How We Use Your Information
The information you provide is used to:
- Respond to inquiries, requests, and service appointments
- Communicate regarding products or services you have requested
- Improve our customer service and website experience
- Send updates, promotions, newsletters, or special offers when applicable
We do not sell, rent, or share your personal information with outside parties for their marketing purposes.
If you express interest in our services, you may be added to our mailing or communication list. You may unsubscribe from marketing emails or text communications at any time by following the instructions provided in the message or by contacting us directly. Once unsubscribed, you will not be re-enrolled unless you request it.
We will not use or share your personally identifiable information in ways unrelated to the purposes described in this policy without providing notice.
SMS Text Messaging Policy
Customers may choose to opt in to receive SMS text communications from our company either in person or during a phone conversation with our staff.
By opting in, customers may receive:
- Appointment reminders
- Billing notifications
- Dispatch updates
- Job completion surveys
- Other service-related communications
Customers are informed that:
- Message and data rates may apply
- Message frequency may vary
- They may text HELP for assistance
- They may text STOP at any time to unsubscribe from future messages
We do not share phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Website Analytics
Our website may use analytics services, including tools such as Google Analytics, to help us better understand how visitors interact with our website.
These analytics services collect anonymous usage information through technologies such as cookies. Information collected may include browser type, pages visited, time spent on the site, and IP address information. This data is used to:
- Analyze website traffic and usage trends
- Improve website performance and functionality
- Enhance user experience
Analytics providers may process and store this information on their servers and may disclose information where required by law or when processing data on behalf of website operators.
We do not attempt to associate website analytics data with personally identifiable information unless required to investigate security or technical issues.
Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain website functionality.
By using this website, you consent to the collection and processing of information as described in this policy.
Cookies and Session Data
Our website may use cookies and temporary server sessions to improve functionality and personalize your experience.
Cookies are small files stored on your device that help remember preferences and enhance website features. Session data may temporarily store information while you are actively using certain website tools or forms.
These technologies are used solely to improve website performance and user experience. You may delete cookies at any time through your browser settings.
Data Security
We take reasonable administrative, physical, and electronic measures to help protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.
While no method of electronic transmission or storage is completely secure, we strive to maintain commercially reasonable safeguards to protect your information.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
If we make material changes to the way we use personally identifiable information, we will provide notice through this website prior to the change becoming effective.
Contact Us
If you have questions regarding this Privacy Policy or would like to update your communication preferences, please contact us directly through the information provided on our website.